• All rates are subject to availability and all bookings are taken at the discretion of the Wave Garden Spa.

• All bookings to be paid, in full, at time of arrangement.

• All prices shown are applicable at the time of booking and are not valid in conjunction with any other offer.

• Once you have booked your activities you will be sent a confirmation email.

We ask that you carefully check the details of the confirmation email and contact us within 24 hours if anything appears incorrect.

• Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative, of similar value or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement for consequential loss, or any expenses or costs you may incur as a result of any such cancellation or change.

• Wave Garden Spa reserves the right to remove or alter treatments on the menu at any time. We will notify you if this affects your booking and offer you an alternative treatment of similar type and value.

• Bookings dates can be moved up to 48 hours prior to activity date. No refund will be available.

• Bookings changed or cancelled within 7 days, but not closer than 48 hours before activity date, will receive a voucher for the original booking value.

• Cancellations or amendments cannot be made within 24 hours of the activity; no refund or vouchers will be available.

• Bookings that are missed, and groups/individuals who arrive late for any reason whatsoever will not be entitled to a refund or voucher for any part of the booking amount.

• We will be unable to treat any clients under the age of 18, even with a parent or guardian present.

• Persons aged between 16-18 when accompanied by a parent or guardian can access the spa area and partake in the elements of the “Spa Experience”.

• Opening times vary, please always check in advance if you are planning on visiting without a confirmed booking. To avoid any disappointment, we strongly suggest you book in advance.

• Please arrive at the Wave Garden Spa reception at least 15 minutes before your allocated time.

• We are unable perform any treatments on anyone who is under 12 weeks pregnant.

• We recommend you leave jewellery / valuables at home or in your room. The Wave Garden Spa will not accept responsibility for loss or damage to any valuables on the premises.

• On some occasions, you may have a medical condition that would make a treatment unsuitable for you. If this happens, we will offer you an alternative treatment. Please follow the guidance of your therapist, as we won’t offer you a treatment that could put your health and safety at risk. Furthermore, it is understood and agreed that individuals participate in a treatment or in the Spa Experience at their own risk. If you are unsure of your physical fitness required to participate at the Wave Garden Spa, we recommend that you seek independent medical advice before attending.

• We want to create a fun, safe, friendly environment for our customers to enjoy. Excessively noisy, offensive, or disruptive behaviour is unacceptable, and you may be asked to leave without refund or compensation.

• If your actions or behaviour put other facility users in danger, you will be asked to leave without compensation or refund.

• Should we need to close the outside component of the spa due to adverse weather you will have the option to either continue with your booking using the indoor areas only, or you can reschedule for another date within twelve calendar months of the original booking prior to the start of your scheduled time.

Due the size of the spa our group booking limit is 8 people. Group bookings will be require more attention to detail when booking and the cancellation policy may differ. For Larger group bookings please contact us directly as we can offer exclusive use/bespoke package.